Shipping policy
Order processing
All products are made to order. Orders are usually processed within 2–5 business days before shipping.
Shipping times
Estimated delivery times after fulfilment:
• UK: 3–7 business days
• Europe: 5–10 business days
• International: 7–20 business days
Shipping times may vary depending on destination and seasonal demand.
Shipping costs
Shipping costs are calculated at checkout based on destination and order size. Import duties, taxes or customs charges (if applicable) are the responsibility of the customer.
Multiple items
Some orders may arrive in separate packages, as items can be produced in different fulfilment locations.
Delays
We are not responsible for delays caused by carriers, customs processing, weather, or other factors outside our control.
Incorrect addresses
Please ensure your shipping address is correct. Orders returned due to incorrect addresses may require additional shipping payment for resending.
Damaged or lost shipments
If your order arrives damaged or appears lost, contact us within 7 days of delivery at:
and we will investigate and help resolve the issue.